» Do you offer payment plans?
We expect 50% of the agreed upon amount paid before we start, and the remaining balance just before the day site goes live or three months from the date the contract is originally signed, whichever is sooner. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payments plans are not available on smaller packages, web hosting, domain registration and several other services.
» What areas do you serve?
We work with all types of clients from big corporations to individuals. We have clients from various parts of the globe whether it is India, UK, US, Canada or anywhere else in the world.
» What is your talent pool consisted of?
Currently we have a team including graphic artists, layout designers, project managers, sales managers, and various specialists such as Flash, SEO and System Admin. Our core Management team of industry professionals consists of MBA's, Engineers, Lawyers, Economists and Systems Operations Specialists representing diverse business backgrounds.
However we always welcome and nurture talent at the best possible, our career section is always open for persons who have the calibre and zeal to work.
» We are afraid of the big guys (like your company) since we feel like you may not your work and hope we can do business with you; do you work with small companies or individuals?
At Astral Heights, no job is too big or too small. We work with big and small businesses, corporations, professionals, home business owners, start-ups and even individuals. We are a large organisation - but still extremely personal. All clients are allocated a dedicated Project Manager for a one point contact. Throughout the process we will hold your hand and help your online dream come true. We have the experience and quality you need, while remaining very affordable. We have a proven track record, several certifications, acclaimed credentials and all the experience needed to be your "Web partners" and make your online presence successful. Check out our portfolio to see range of industries we take on. Give us a try and see how great it can be to work with the big guys!
» How can we pay to get started?
We accept payment by various modes & means. Get in touch with our sales team today and they will guide you for the rest of the path to be followed.
» Are your Website Design costs one time?
Yes, just a onetime cost and we will design a website for you with nice aesthetics, innovative look, and pleasing to viewers with easy navigation. Our website designing is in accordance with basics of Search Engine Optimisation.
» Do I have to host with you?
No, unlike other companies we don't make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don't have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.
» Can I have a site that looks like this?
Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it.
» Have you built a site like mine before?
Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. For example, you wouldn't ask a car wash if they had washed your colour car before. Some sites require advanced functions to perform special operations and Astral Heights has the depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions. We have worked with a wide range of clientele, as evident from our portfolio.
» I want a site like eBay/Orkut/YouTube/...etc . Can you do this?
These types of websites require complex web development and will be quoted individually. Cost is a bit high however we have people with us who are experts in their fields.
» How Does Your Web Design Process Work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.
» Initial Consultation
All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.
Proposal & Paperwork
After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract.
Payments We require 25% Deposit to start your work. After "you agree", "we agree" and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.
» Collecting Your Content
You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. We also offer optional Astral Genuine Content Writing Services .
» Design Development
We ask you to provide examples of websites you really like, colors you like, and your competitors' websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative "VALIDATOR VIEW" of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.
» Design Selection & Finalization
After the initial "VALIDATOR VIEW" is designed, you will review it on our servers. We send you a web link to view the "VALIDATOR VIEW" and ask if you would like any changes. You request revisions as necessary and then you provide final approval.
» Web Development
After receiving your final approval on the "VALIDATOR VIEW", we will then begin building the website and web pages, incorporating the design and all of the content that you provide.
» Pre-launch Evaluation
After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.
» Launching Your Website
After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!
We can register your domain name and host your website too - so you don't have to worry about technical aspects of your website and we become your one stop shop for your web presence.
» Ongoing Support
After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.
The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too.
» I see a lot of your websites are flash based? My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?
Sure, in fact we design very good professional websites. We have experience in working with clients from different fields and we understand their different taste. Our portfolio is just a partial list of industries and categories we are serving into. If you did not find examples of sites you are looking for, please email us or call us, and we can give you more examples.
» What is your typical turn around period?
Due to the high level of custom work and the collaborative process involved in each website we build, it's difficult to predict an exact turnaround time. We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design Validator's VIEW or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we've received all content and feedback from you. It's a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input. Ask your sales agent or project manager for more information. We also offer an express service for an additional fee to expedite your project. Always remember, we can only work as fast as you allow us; turnaround time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turnaround time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed Validator's VIEW approvals, back and forth change requests, etc.
» Will you custom design our website for the price quoted?
Absolutely, we do awesome custom web design.
» Can you host our website and register our domain name?
Yes, we would love to. We charge as low as Rs. 5.99 per day for web hosting. Domain Names are starting from Rs. 220/Year. We provide with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files etc. For details visit Astral Services page or get in touch with us.
» Can I use my existing website address if I host with you?
Yes, we can easily help you retain your old domain name on our servers or register a new one for you.
» I am looking for Computer Aided Designing (CAD) services, can you offer me that?
As we said, we are one stop turnkey solutions provider. We have in-house experts for CAD designing, you just have to send us the paper drawing in digital format by uploading on our website or just mail it to us, our expert designer will create a CAD drawing for you using Auto-CAD. For details see Astral CAD Services in our services section.
» After you have designed our website, can we manage it ourselves easily?
Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge. You can also opt for an editable website package. This way, you can log in to easily make changes to any non-Flash content in your site, any time you want. Just make sure you let us know you would like this option before you sign up. Thirdly, we offer Astral Web Maintenance Service , if you'd like us to manage your new site for you.
» I live in London, how can we work with you? Should I not look for a local Company?
That is not a problem; we have clients globally. Everything that you need to inspect is put up on the web as it's worked on, and materials and communications move easily by E-mail, Phone Numbers, Emails, Faxes, and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don't need to meet us to convey your ideas; we have the expertise in this field to understand your requirements from top to bottom.
The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide - and, after all, that's what you'll be using the web to offer your own clients, isn't it? On the Web, all distances are equal to zero.
Even when someone chooses a local provider it is unlikely that they will visit that company in person because of tight schedules, and they end up talking on the phone and emailing. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings.
» Do you offer Emergency after Hours Support?
We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.
» Can you offer me something to promote my services through mobiles.
Yes, we have services like Bulk SMS, Short Code (Premium) SMS etc. details of which are given in Astral Mobile Marketing Services . We also have experts of Viral marketing and Teaser marketing who can create eye catchy and persuading MMS and videos for promoting your product or services.
» Why are your prices so low for your excellent quality? Is this a scam? Are there hidden charges?
At Astral Heights, we believe in business ethics and exceptional customer service. When you buy any of our services, you can buy with confidence.
If you are wondering how we can charge much less than our competition and still be in business? There are a number of things to consider:
Clients - The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.
Promotion and Advertising - We choose the way we promote our web design business very carefully and ensure every promotion dollar pays for itself. We've spent a lot of time researching in this field. This is what our business is about, " Web Design and Internet Promotion ". So, we take this to the extreme. We find the absolute best values for money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.
Co-Creation - We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestones that requires your action, such as approving design Validator's view or web design changes be acknowledged on time.
» Can you create a logo to go with our web site?
Sure we can. In fact, we have experts with us who make excellent logos. We can also design brochures, business cards and all your stationary to go with your website and brand. For details, please check Astral Printing Solutions .
» Can you help us get listed in Search Engines?
We have a Astral Search Engine Optimization services starting from just Rs. 22,222 only to help you list in Major Search Engines. For more details, please visit Astral SEO or get in touch with our sales representative.
» Can you promote my website in Social Medias also, such as Orkut, Face book or LinkedIn?
Definitely, In fact we have a dedicated team of Social Media Experts who can do this work for you. For details please refer to Astral Social Media Optimization (SMO) service or contact us .
» Will we get a chance to review and suggest modifications to the website before it is launched?
Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy. Infact we will arrange an option for you where you can just see, how your website will look when it will be launched.
» Can you just give me 5 reasons, why should I choose Astral Heights over their competitors?
As we don't want to boast about our quality work and web designing expertise; I would simply suggest you to go through Why Astral Heights section and see our customer's testimonials.
About 5 reasons, here they are:
- We have far more experience than most web design companies.
- We probably have done several websites in your industry already.
- We custom build your website, unless you request otherwise.
- We can help you with all of your web design and web marketing needs and also with other related services.
- We offer you more value for your money than your local provider.
- We find that it is not necessary to visit a local provider in person.
- We are not an online only company.
- We are not too big of a company - just right & personal for you.
- Our turn around time is always reasonable.
For more details, give us a chance and we will definitely take your business to new heights.
» I am a small home business, do you work with Individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.
» I am looking for a certification for my site do you deal in that?
Yes we deal in SSL certificates, Quality certificates and lot more. You can find the related details in Astral Quality Control Services .
» Are you also into E-learning solutions, as we want to start E-learning modules for our institute?
You are at the right place, Astral E-learning solutions is our one of the flagship service and can provide you a new way to provide education / training to your students / employees.
» Do you design Adult Web sites?
As of now, No we don't but if your country's law permit we can.
» Your work is awesome for your price range. Do you get similar compliments often?
Thank you, we get them very often. Our Mission is to be No. 1 web designing and web marketing companies by educating our clients and making their web presence affordable and successful. After we finish your project successfully and you are satisfied with our service, we would appreciate if you write a testimonial for us, or if you refer us to your friends and associates to spread the word about us.
We appreciate your business & thank you for stopping by at our website.Please feel free to contact us for any clarification irrespective of time and its size.
Looking forward to establish a long-term business relation with you.